How do I enable two-step verification?

Two-step verification (also known as two-factor authentication or multi-factor authentication) helps protect your account because in addition to entering an email address and a password, you are also required to enter a code generated by your smartphone or tablet.

That helps ensure that someone hasn’t guessed your password to use the video platform (since they would also have to have access to your mobile in order to generate a valid code).

Two-step verification is available to all online video accounts as standard and it is really easy to enable it.

Before doing so, you will need to have an authenticator app installed on your phone. The advantage of using an app is that it means you can still obtain a code even if you have no signal/reception. There are several available and they are all free, but we would suggest Google Authenticator. It is available for all major devices (just search for Google Authenticator in the app store) and you may well already have it installed if you are using two-step verification with any of Google’s own services.

When you first open the app, it will ask you to begin setup. You will do that in a moment:

Two-step verification (MFA) - app

Now please sign in to the admin panel as normal. Click on the icon in the top-right. That will take you to a page where you are given the option of changing your password. You are also given the option of enabling two-step verification, so please click on the link asking you to.

You will now be shown a barcode that looks something like the one below.

Now please click ‘begin setup’ and/or ‘scan barcode’ in your app. You will need to hold your phone so that you can see the barcode on the screen.

Two-step verification (MFA) - part one

It usually only takes a second or two for the app to spot the barcode, read it, and generate its first code in response to seeing it:

Two-step verification (MFA) - app code

Please now click on ‘Proceed’ to move to part two. In order to verify that you app has been successfully linked to your account, you will need to enter the code your app is showing you (the codes automatically re-generate after 30 seconds so don’t worry if you don’t quite do it in time):

Two-step verification (MFA) - part two

Click ‘verify code’.

Hopefully you should be told the code was indeed valid. That means your app has been correctly linked.

Now next time you sign in (you won’t need to scan another barcode again), when prompted, open up your authenticator app and it should show you a code just like that one.

If you have any problems - or any questions about the rest of our enterprise video platform or private video hosting in general, please don’t hesitate to email us at

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