We support adding closed captions or subtitles to your video. It is a great idea to improve accessibility.
They need to be in the WebVTT https://w3c.github.io/webvtt/ or SubRip format.
Those formats are similar however you will notice a WebVTT file always starts with WEBVTT and its timecodes do not have a comma in. They look something like this:
WEBVTT
00:00:05.000 --> 00:00:13.000
This is an exampleYou can check your file is valid before uploading it using a free online tool, such as this one, for WebVTT: https://quuz.org/webvtt/.
Sign in to our online video platform, click on the Videos tab, and then on the thumbnail of the video you would like to add the subtitles/captions to. You should see a tab for Subtitles. Click that, and then on the blue button to add new subtitles.
Choose their language, give it a label, and then upload the file.
The captions/subtitles may take a moment to appear in the player, particularly if its data was recently cached. When it does (you may need to reload the player) you will see the captions listed. Clicking on one will turn on the captions and so they will be shown as the video plays.
Updated: September 25, 2023