Support

What formats do you support

We supports all major video formats. Common video-on-demand extensions are .mp4, .mov, .wmv and .mpg.

We recommend that to get the best results you use an .mp4 file, encoded using the H264 video codec, and the AAC audio codec.

Formats that we know can cause problems are GoToMeeting and Appleā€™s ProRes. These files often fail to encode. If you find this happening, we may be able to convert a video for you on a case-by-case basis.

Updated: September 25, 2023