Assuming you know your current password, sign in to our dashboard. In the top-right corner you will see a small avatar image/icon. Click on that and then on Change password.
You are asked to enter a new password. It should contain a combination of uppercase letters, lowercase letters and numbers. It should be hard to guess: not something like Thisisapassword.
Enter the same password again in the second box. That makes sure you typed it in correctly. To help with that you can click on the icon on the right of the input which lets you see what you have typed.
Click on the blue button to save your new password. You should see a green notification that it worked:
It should be at least eight characters but the longer the better since password length is more important than password complexity. A long password made of standard characters is often better than a short one with special characters in.
You should avoid using dictionary words or something easy to guess like password1.
Try not to use personal information too. Data such as your birthday or street address can likely be found online.
As shown in the video, you can just type in a password (making sure it meets the minimum recommended security requirements). In the video we go one step further and instead use an online tool to generate a new, random password. We made a password consisting of a long series of random characters. That is good … but it would be almost impossible to remember. That is where using a password manager such as LastPass or Bitwarden comes in. Both have a free tier. Using a password manager you only need remember one master password. The password manager takes care of storing separate passwords for each service and then auto-fills it when you need to use it.
And once you have a good password, don’t send it over email or in a text message. That is particularly important when you have a master password that can be used to access your other passwords.
If you work for a company, it is likely you have a shared authentication service. Using single sign-on avoids needing to manage a password in our platform at all. Instead, you sign in to your identity service (such as Okta) and that then authenticates you. If you would like to know more, this guide illustrates the process using JumpCloud as the identity provider: How do I configure single sign-on (using SAML). However the values other providers need will be similar. And if you have any questions, please get in touch.
Updated: September 25, 2023