Support

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Videos

• How do I upload a video?
• Why did my video fail to transcode?
• What formats do you support?
• What are your recommended encoding settings?
• How do I add a call-to-action?
• How do I make a clickable video?
• How do I add captions?
• Can a video be automatically transcribed?
• Can I schedule a video release date?

Developers

• Where can I find API documentation?
• How do I get an API key?
• Do I have access to the API?
• How do I create a JWT?
• How do I use a JWT to authenticate private videos?
• How do I allow embedding videos in our Content Security Policy (CSP)?
• How can I upload a file from Dropbox?

Security

• How can I change my password in the dashboard?
• How do I restrict a video using single sign-on?
• How do I enable two-step verification?
• How do I limit public access to a video?
• How can I limit what a user can do?

Analytics

• How long is data retained?
• What reports are available?
• Is the data real-time?
• Can I disable analytics for privacy?

Billing

• What currency am I billed in?
• When am I billed?
• How do I change my credit card?
• Who processes my payment?
• What payment methods are supported?

Live

• How do I create a live event?
• What ingest methods are supported?
• Why is there a live streaming delay?
• How can I live stream using FFMPEG?

Player

• Can I see an example player?
• How do I make a responsive embed code?

SEO

• How do I keep visitors on my site?
• What is a video sitemap?
• How do I submit a video sitemap to Google?

Users

• How do I add a user?
• What roles are available?
• How do I configure single sign-on (using SAML)
• How do I configure single sign-on (using ADFS)
• How do I use Google as an identity provider?